Service Guarentee

At Aurora Business Supplies our goal is to provide the highest standards of customer service. With new Management in place, it is a goal that is now achievable, and we will continue to strive to achieve the best for our customers. Since 1990, our emphasis on preventative, rather than reactive, maintenance has been the key to our success. A well-managed preventative maintenance program greatly reduces the number of emergency call-out requests we receive.

However, there will be occasions when a technician will need to be called out and we can offer a 4-8 hour response times depending on the expressed requirements and geographical locations of our clients. Our trained technicians with their “can do” attitude are able to fix any problems on their first visit 97% of the time.

Our Technicians are attending the latest training courses available from the manufacturers to improve their knowledge base and skills and to keep them up to speed with the very latest improvements and advances in technology. In short, our service and product knowledge is first class.